Return Policy
Eligibility for Returns
We accept returns under the following conditions:
Items must be returned within 14 days of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (receipt or order confirmation) is required.
For hygiene and safety reasons, we cannot accept returns on opened consumable water products (e.g., bottled water, filters that have been used).
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved:
A refund will be issued to your original payment method within 5–10 business days.
Shipping fees (if applicable) are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
Need a different product or received the wrong item?
We’re happy to offer free exchanges for eligible products. Please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item.
We recommend using a trackable shipping method and keeping your receipt until your return is confirmed.
Non-Returnable Items
Opened or used water products
Clearance or final sale items
Customized or special-order items
How to Start a Return
Email us at [Insert Contact Email] with your order number and reason for return.
We’ll guide you through the process and provide a return shipping address.
Ship the item back in original packaging, and we’ll take it from there!
Need Help?
We’re here to help!
Contact our customer care team at:
📧 Email: [Insert Email]
📞 Phone: [Insert Number]
💬 Or use our Live Chat during business hours